Payments

Online payments

After receiving a confirmation email from your guide you may proceed to payment gateway. We use PayPal payment gateway as a secure solution for making online transactions. Your rights and terms of service regarding your payment are defined in PayPal end user agreement.

LocalGuide does not accept any cash payments and our partner guides should never ask for the payment in cash. In case of any cash requests, please, immediately contact our customer service by cellphone. However, you are free to give tips if you are content with the quality of the tour.

Our website accepts only cash-free payments and upon a completion of the transaction you are free to ask for full documentation on it.

Payment security

Security of all the transactions is provided by PayPal.

All the information is protected by SSL-encryption and PayPal 3D-secure protocol. 3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication for you when you use your debit or credit cards for online purchases. It is called, depending on the card type, “MasterCard SecureCode”, “Verified by Visa” and, in the case of American Express cards, “Safekey”. In the future when you transact, you may be asked to provide a special security code to the card issuing bank in order for the bank to authorise the online transaction when prompted in the PayPal payments page. Card issuing banks have different methods of generating and delivering these codes and so if you don’t know your 3D-Secure passcode or password, and you are not being given the option to enrol online in the bank’s pop up screen, then you will need to contact your bank. Please note that this is not your PayPal account password. For more information on your safety, please, visit this page.

Business information

Company name: VIDIGUIDE LTD / ООО «ВидиГайд»
Tax number: 7804551064 / 780401001
Address: 195274, Russia, Saint-Petersburg, Prosvesheniya Av. 53-1
Working hours: Mon-Fri 9:00 – 18:00
Cellphone: 8 (999) 202-02-44
e-mail: info@localguides.ru